Subject Access Request Guidelines

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Subject Access Request Guidelines

Subject Access Requests may be received in any area across the Department. They should be forwarded immediately to:
Data Access Section,
Client Identity Services,
Shannon Lodge,
Co Leitrim.


Accessing your personal information

If you wish to receive a copy of your information, you can make your request in writing and include the following information with your request:

  • Your name , PPS number, and postal address;
  • Details of your request;
  • A photocopy of your passport or driving licence or Public Services Card, (so that we can verify your identity);
  • your signature and the date of the request
  • if you are applying on behalf of another person then signed authority from the individual is required
  • Any details which may help us locate the information which is the subject of your request.


Having received a Subject Access Request (SAR) from a person, the following must be carried out:

  1. Determine whether the Department holds data in respect of the individual. If not advise the person accordingly.
  2. Check the Department's claim data (and/or other relevant data)  to establish what areas of the Department may hold records of the person. Prepare check list in relation to records requested.
  3. Contact all identified areas requesting 2 copies of the records to be sent to Data Access area.
  4. Monitor returns (including nil returns), update check list and issue reminders as needed, as records are required to be sent within 30 days.
  5. Check that records returned do not fall into the exceptions or limitations (a list of these is available at the Office of the Data Protection Commissioner’s site, linked below).
  6. Send records to person, retaining one copy on file.

Note: Subject Access Requests do not apply to deceased persons.

Information is available from the Data Protection Commissioner's Website at:

Last modified:24/05/2018