Statement of Strategy 2015 to 2017

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The Department's Mission is 'To promote active participation and inclusion in society through the provision of income supports, employment services and other services'.

The Department’s overall objective for 2015 to 2017 is to put our clients at the centre of all our operations, providing an integrated income support and activation focused service.


Foreword by Minister

I welcome the publication of this Statement of Strategy for the Department of Social Protection.  This Statement sets out an ambitious work programme, closely focused on addressing the needs of our clients in a way that will promote a working culture and active and sustained participation in society.

The main priority of the Department is to build on achievements made to integrate services into a new service delivery model so that the Department can continue to contribute in a meaningful way, to the Government's overriding goals of supporting economic growth and promoting employability.

The high-level strategies, key outcomes and high-level indicators in this Statement will now be reflected in the business plans of the staff of the Department; each will know how his/her work contributes to the achievement of the Department's overall mission.

The staff administer over 70 different schemes and services with over 1.44 million people benefiting from weekly payments in respect of almost 2.3 million beneficiaries, as well as a further 607,000 families in receipt of a monthly child benefit payment. This means that our payments and services impact on the lives of almost everybody in the State in one way or another.

Given the importance and scale of our business it is essential that the programme of work for the next three years will achieve the desired objectives and is fully reflective of Government policy.

I already know how committed staff and management of the Department are and I look forward to working with them to achieve our objectives.


Joan Burton T.D.
Tánaiste and Minister for Social Protection


Introduction by the Secretary General

The Department of Social Protection's ninth Statement of Strategy sets out the mission, high-level objectives and key actions which we will pursue in delivering the policies and priorities as set down by the Tánaiste and Minister for Social Protection and the Government.

As a Department we strive to provide excellent customer service whilst making the best use of the resources available to us. Over the last number of years our role and the demand for the services we provide has changed significantly. To this end there is a continuous stream of work on-going to transform the organisation and improve the way we do things.

The Department delivers a vast range of services from various locations throughout the country, but as a single organisation, we have a true sense of purpose to put our clients at the centre of all of our activities. Our wide ranging programme of organisational development will continue to deepen integration, support staff and build our organisational and staff capability to successfully manage change, while at the same time meeting our clients' constantly evolving needs.

I want to take this opportunity to acknowledge the invaluable support and co-operation of all staff in our continued efforts to deliver and improve our services. It is through their ongoing commitment, co-operation and resourcefulness that the Department has successfully implemented so many positive changes to date, and is well placed to respond to the further challenges facing us over the next three years.

I look forward to working with the Tánaiste and Minister, Joan Burton T.D., Minister of State, Kevin Humphries T.D., the Department's staff and other stakeholders in realising the ambitions set out in this Statement of Strategy.


Níamh O'Donoghue
Secretary General


Download the Statement of Strategy 2015 - 2017 in full (PDF, 685KB)

Last modified:27/02/2015

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