Social Media Policy


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DEASP Social Media Policy
This policy lists the social media that the Department of Employment Affairs and Social Protection is currently making use of, what you can expect on each of them, and how we interact with members of the public on these platforms.

Our use of social media platforms is not intended as a means of contacting Minister Regina O’Doherty, the Minister of State Pat Breen or the Minister of State Finian McGrath directly, or for submitting personal or press queries. 

The Department is not responsible, liable for and does not endorse the privacy practices of any linked websites. Your use of social media websites is at your own risk. The Department assumes no responsibility or liability for any injury, loss or damage incurred as a result of any use or reliance upon the information and material contained within or downloaded from these websites.

Twitter @welfare_ie

Staffing and origin of tweets
The @welfare_ie account is managed and tweets are posted by the Department staff of the Press Office and the Communications and Customer Service Unit.

Content

If you follow @welfare_ie, you can expect our tweets to include:

  • News stories and press releases
  • Speeches and statements from the Ministers
  • Photos and videos from Department events and the Ministers’ engagements
  • Live tweeting of Government and Department events
  • Other “shared” content deemed appropriate or of interest to our followers

Following and Retweets
If we follow another Twitter account, it does not imply an endorsement of any kind. Likewise, content retweeted by @welfare_ie does not imply any endorsement of the message tweeted or the individual or organisation who tweeted it. If you follow our account, we will not automatically follow you back. We reserve the right to block or report abusive or inappropriate content/accounts.

@Messages and Direct Messages

The Department is happy to share general customer information on social media. However, we may not reply individually to all messages we receive via Twitter. The best means of communicating queries to the Department is via the Department’s contact us page.

Availability
We update and monitor our Twitter accounts during normal office hours Monday to Friday, 9am to 5.30pm. We will also update and monitor the account outside of these hours at our own discretion. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to service downtime.

YouTube
The Department’s YouTube channel is available at DEASP YouTube.  This account is managed by staff of the Department’s Communications and Customer Service Unit and contains DEASP video content and other content deemed to be of interest to our followers.

Comments on YouTube page and moderation policy
Comments are generally disabled on the Department’s YouTube page. Comments posted on any DEASP content or videos are the views of individuals and do not represent the views of the Department or the Government of Ireland. We do not accept responsibility for the content of any comment and reserve the right to report or comments that:

  • contain abusive, obscene, indecent or offensive language, or link to obscene or offensive material
  • are not relevant to the video posted
  • contain abusive language
  • constitute spam or promote or advertise products
  • are designed to cause nuisance to the page administrator or other users.

LinkedIn

Staffing and origin of posts
The official Department LinkedIn profile is DEASP LinkedIn Content will always be posted by the Departments Communications and Customer Service Unit of the Department.

If you have any questions about this social media policy, please contact the Department Press Office at Press.Office@welfare.ie or our Communications and Customer Service Unit at communications@welfare.ie.

Last modified:09/08/2018