One-Parent Family Payment Survey – FAQ


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  1. Why did I get this letter?
  2. Why was I selected to take part in this survey?
  3. Why is it important to take part in this survey?
  4. Who is conducting this survey?
  5. What do I have to do?
  6. How many times will the Department contact me about this survey?
  7. How will my answers be used?
  8. What happens to my answers after the review is completed?
  9. Is the Department allowed to contact me for this survey research?
  10. Can I respond in Irish?
  11. Do I have to complete the survey?
  12. Where can I get more information?

1. Why is the Department of Employment Affairs and Social Protection doing this survey?

We are doing this survey to learn about the experiences of lone parents who were affected by the changes to OFP since January 2012.  The Government has asked for an independent review of these changes, and this survey is an important part of that review.

2. Why was I selected to take part in this survey?

We’re asking you to take part in this survey because our records show that you were affected by the changes to the OFP scheme that now mean that your youngest child must be under 7 years of age in order to qualify for OFP. 

3. Why is it important to take part in this survey?

It is really important that the review of OFP includes the experiences of people like you who were affected by the OFP changes.

4. Who is conducting this survey?

The Statistics and Business Intelligence Unit of the Department of Employment Affairs and Social Protection, a part of the Irish Statistical System, is conducting this survey in line with the Irish Statistical System Code of Practice. Your survey answers are totally confidential and they can only ever be used for statistical and research purposes.

5. What do I have to do?

Just complete the survey form that is in this pack and send it back to us using the Freepost envelope provided, or go to https://www.research.net/r/OFP-survey and answer the questions online.  It would be very helpful if you can complete the survey within 14 days.

6. How many times will the Department contact me about this survey?

This letter and survey pack is the only contact you’ll receive about this survey.

7. How will my answers be used?

We will share your anonymous answers to the survey questions with Indecon International Research Economists. Indecon is an independent economic research consultancy based in Ireland. The Department has commissioned Indecon to conduct the independent review of the changes to OFP that was requested by the Government, and this survey is a very important part of that independent review.

8. What happens to my answers after the review is completed?

The Department’s Statistics and Business Intelligence Unit will keep a confidential archive of survey responses, for statistical and research purposes only. This information can not be used for any other purpose.
Indecon must delete all copies of the anonymous survey responses once they have completed their independent review of OFP.

9. Is the Department allowed to contact me for this survey research?

Yes. The Department can contact customers for research purposes once other requirements in the Data Protection Acts are met. By law, your answers are totally private and confidential and the Department cannot publish anyone’s individual details or responses. Results from the survey will be put together to give an overall view of customers’ experiences of the OFP changes. Your answers can not be used for any other purpose. All information is kept strictly confidential.

10. Can I respond in Irish?

If you’d prefer to answer the survey in Irish, please contact us and we will arrange this for you.

11. Do I have to complete the survey?

No. If you do not wish to complete this survey that’s ok.

12. Where can I get more information?

For more information, please see:

www.welfare.ie/en/surveys
https://www.dataprotection.ie/docs/Contacting-Customers/1248.htm
https://www.dataprotection.ie/docs/Case-Study-10-03-Department-of-Social-and-Family-Affairs/109.htm

 For any other queries you can call 1890 662244  or  (071) 9193302, or email OFPsurvey@welfare.ie and the team will be happy to help.

 

Last modified:06/06/2017