Maternity Benefit Updates


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Maternity Benefit Update – 16 June 2017

Maternity benefit is back up to date. Thanks to affected mothers and mothers-to-be for bearing with us. We are currently processing claims with a commencement date of 19/06/2017.

Maternity Benefit Update – 12 June 2017

This week we are processing claims for women whose maternity leave commences between the 30th of May and the 12th of June 2017. We sincerely apologise for this delay and are working to clear the backlog as quickly as possible. Once your claim has been approved, you will receive your regular maternity benefit payment and your first payment will include any arrears due from the beginning of your maternity leave. We will continue to provide updates here.  

Maternity Benefit Update – 06 June 2017

This week we are processing claims for women whose maternity leave commences between the 15th of May and the 22nd of May 2017. We sincerely apologise for this delay and are working to clear the backlog as quickly as possible. Once your claim has been approved, you will receive your regular maternity benefit payment and your first payment will include any arrears due from the beginning of your maternity leave. We will continue to provide updates here.  

Maternity Benefit Update – 29 May 2017

This week we are processing claims for women whose maternity leave commences between the 7th of May and the 15th of May 2017. We sincerely apologise for this delay and are working to clear the backlog as quickly as possible. Once your claim has been approved, you will receive your regular maternity benefit payment and your first payment will include any arrears due from the beginning of your maternity leave. We will continue to provide updates here.  

Maternity Benefit Update – 25 May 2017

We are currently processing Maternity Benefit claims for women who commenced maternity leave between 30 April and 3 May 2017. We will continue to provide updates here.  

 

Maternity Benefit Update – 22 May 2017

We are still experiencing delays in the processing of Maternity Benefit payments. 

This week we are processing Maternity Benefit claims for women who commenced maternity leave between 28 April and 1 May 2017. We will continue to provide updates here.  

 

Maternity Benefit Update – 16 May 2017

What’s happening with Maternity Benefit?

We have been experiencing delays in the processing of Maternity Benefit payments. 

At present, some women may be on maternity leave for up to a maximum of 3 or 4 weeks before receiving a maternity benefit payment.

This week, commencing 15th May, we are processing Maternity Benefit claims for women who commenced maternity benefit between 18 April and 21 April 2017.** We will continue to provide updates here re the dates of claims.  

Payment when made will include any arrears due at that point.  We at the Department are extremely sorry for any worry or concern this may cause to new or expectant mothers.  This delay does not impact on any Maternity Benefit payments that are already in payment. 

How can I contact the Maternity Benefit Section about my case?

At present we are experiencing high call volumes to the Maternity Benefit section and wait times may be longer than usual.

 

Maternity Benefit Update – 11 May 2017  

What’s happening with Maternity Benefit? 

Since February this year we have been experiencing delays in the processing of Maternity Benefit payments.  We at the Department are extremely sorry for any worry or concern this may cause to new or expectant mothers. 

Currently there are over 2,850 claims for maternity benefit waiting to be processed and around 1,300 of these represent women who have already commenced their maternity leave. At present, some women may be on maternity leave for up to a maximum of 3 or 4 weeks before receiving a maternity benefit payment. Payment when made will include any arrears due at that point.  We recognise that this is not an acceptable delay.   

This delay does not impact on any Maternity Benefit payments that are already in payment. 

What is causing the delay?  

The delays are temporary and have been caused by a combination of staffing and operational issues.  The Department has recently experienced a high turnover of staff in our Buncrana office which processes maternity claims.  We have also experienced challenges in recruiting replacement staff and once recruited it takes time for staff to be fully trained.  In relation to the operational issues, a new IT system has recently been introduced and has taken time to bed in fully. 

What is the Department doing about the delay?  

The Department is prioritising claims by maternity leave date in order to ensure that women whose maternity leave is soon approaching or in some cases has already begun, have their claims processed first.   

Six additional staff have been assigned to the maternity benefit team and staff are working overtime to clear this backlog as quickly as possible.   

Once a decision is made and the claim has been awarded, and where the leave has already commenced, payment issues on the following Monday and this payment will also include any arrears due to the customer at that point. 

What if I need financial support in the meantime?   

Where a delay in Maternity Benefit is causing financial difficulty we would ask customers to contact their local Community Welfare Service for assistance.

How long does a claim take to process? What does the delay mean?  

The average time to process a paper application for Maternity Benefit is 6 weeks. Submitting claim online via www.mywelfare.ie  is a much faster way to apply. 

The number of claims being processed in advance of the maternity leave date is improving – those experiencing a delay can expect to have their claim processed within a maximum of 3 to 4 weeks of commencing their leave. We want to thank new and expectant mothers for bearing with us as we work to clear a backlog of applications as quickly as possible. These delays are temporary and we will continue to provide updates here and on social media.

What should I do if I am planning to apply for Maternity benefit?  

The Department wants to strongly encourage online applications for Maternity Benefit at www.mywelfare.ie for any mothers to be who are planning to submit an application now or in future. A decision to award Maternity Benefit will issue automatically when an eligible customer applies online at www.mywelfare.ie and where all the necessary information is provided and they meet the relevant PRSI conditions.  

To use the mywelfare.ie you will need a Public Services Card that is linked to your mobile phone and to create a MyGovID account which provides a single log-in for www.mywelfare.ie and other government services online.

How can I contact the Maternity Benefit Section about my case?

At present we are experiencing high call volumes to the Maternity Benefit section.

Maternity Benefit Section
Department of Employment Affairs and Social Protection
McCarter's Road
Buncrana
Donegal
Ireland
 
Tel:      (01) 471 5898
Locall: 1890 690 690
Email: maternityben@welfare.ie

 

Last modified:16/06/2017