Jobseekers Customer Satisfaction Survey – FAQ


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  1. Why did I get this letter?
  2. What details has the company been provided with?
  3. How was I selected?
  4. How will they contact me?
  5. What happens after the survey is done?
  6. Why is it important to take part in this survey?
  7. Is the Department allowed to use my information in this way?

1. Why did I get this letter?

We’ve sent you this letter to let you know that a Customer Satisfaction survey is taking place shortly, that you may be contacted and asked to take part. We’ve asked a survey company, W5, to find out about your experiences with your local Intreo (social welfare) office. W5 may be sending an SMS to answer questions on-line.

2. What details has the company been provided with?

The Department provided W5 with your name and phone number only for the purpose of this one survey. The company has also been provided with some description of what category you fall into. They do not get any other information.

3. How was I selected?

The Department put together a dataset for W5 only with the details above. W5 are contacting a sample of jobseekers who were on the Live Register at some point between October 2017 and end March 2018.

4. How will they contact me?

If you are selected to take part in the survey, W5 will send you an SMS with a survey link so that you can answer questions on-line. They’ll only collect one response per person.

5. What happens after the survey is done?

Once the survey is done, any details about respondents provided to W5 will be deleted from their records. The Statistics Unit of the Department will still have these details for statistical and research purposes. They can’t affect any current or future claim you might have with the Department in any way.

6. Why is it important to take part in this survey?

We’d like to ask for your help in understanding how the Department can improve the services provided by your local Intreo (social welfare) office. To do this we would be grateful for you to answer the survey questions and let us know your experiences. The survey will only take a few minutes.

7. Is the Department allowed to use my information in this way?

The Department can contact customers for research purposes once other requirements in the Data Protection Acts are met. W5 are contracted agents of the Statistics Unit of the Department for this survey. This means they’re just acting on behalf of the Department under a contract which ensures complete confidentiality. By law, your answers are totally private and confidential – they can’t affect any current or future claim you might have with the Department in any way. 
 

 

Last modified:16/04/2018