Publication
Surveys in the Department of Social Protection
From Department of Social Protection
Published on
Last updated on
From Department of Social Protection
Published on
Last updated on
The Department of Social Protection carries out surveys to discover how well its programmes are working and how satisfied clients are with the services provided.
We do this because we need the input of the department’s clients to understand how we can improve our services.
Some surveys are conducted directly by the Statistics Unit of the Department, while in other cases we ask independent market research companies to carry out surveys on our behalf. We generally ask these companies to survey a representative sample of the population.
The Statistics Unit of the Department is a part of the Irish Statistical System, and by law any survey responses supplied to the Statistics Unit or independent research companies on our behalf are totally private and confidential.
Individual level information or responses cannot be shared for any other purpose than statistical reporting. Such information cannot be used for any other administrative purposes and people’s answers can’t affect any interactions they might have with the department in any way.
If you receive a survey request from the Department, please take the time to complete it as your response is really important. It will help us understand your experiences so that we can provide a better service to you.
Chief Statistician
Statistics Unit
Department of Social Protection
Since 2015, the department has carried out customer satisfaction surveys to understand how its customers interact with unemployment supports and services.
The surveys provide essential feedback and the department can adapt and develop its services from emerging issues and challenges.
The overall objective of the Jobseeker Surveys is to:
Computer Assisted Telephone (CATI) surveys have been carried out every year since October 2015. All surveys to date have been conducted by external contractors on behalf of the department. The latest telephone survey was conducted between November and December 2023.
The following Customer Satisfaction survey is currently underway:
These are telephone surveys, and survey company Behaviour and Attitudes (B&A) may contact you to ask you some questions.
Behaviour and Attitudes( B&A) will not ask you for personal details such as your PPS Number or bank details.
For a list of the departments surveys, click here.
If you would like to be removed from the Customer Satisfaction Survey, please email CustomerSatisfactionSurvey@welfare.ie Please provide your contact details, including your PPSN OR your date of birth.