JobPath Customer Satisfaction Survey – FAQ


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  1. Why did I get this letter?
  2. What details has the company been provided with?
  3. How was I selected?
  4. How will they contact me?
  5. What happens after the survey is done?
  6. Why is it important to take part in this survey?
  7. Is the Department allowed to use my information in this way?

1. Why did I get this letter?

I’ve sent you this letter to let you know that a Customer Satisfaction survey is taking place shortly, that you may be contacted and asked to take part. We’ve asked a survey company, W5, to find out about your experiences with your local JobPath (Turas Nua/Seetec) office. W5 may be ringing you to ask a few questions, or sending an SMS to answer questions on-line.

2. What details has the company been provided with?

The Department provided W5 with your name and phone number only for the purpose of this one survey. The company has also been provided with some description of what category you fall into. They do not get any other information.

3. How was I selected?

The Department put together a dataset for W5 only with the details above. W5 are contacting a sample of people who are still JobPath clients at the end of April 2017.  

4. How will they contact me?

W5 will either call you and ask you questions from the survey or send you an SMS so that you can answer questions on-line. They’ll only collect one response per person.

5. What happens after the survey is done?

Once the survey is done, any details about respondents provided to W5 will be deleted from their records. The Statistics Unit of the Department will still have these details for statistical and research purposes. They can’t affect any current or future claim you might have with the Department in any way.

6. Why is it important to take part in this survey?

We’d like to ask for your help in understanding how the Department of Employment and Social Protection can ensure that JobPath providers meet their commitments in delivering services to you. To do this we would be grateful for you to answer the survey questions and let us know your experiences. The survey will only take a few minutes.

7. Is the Department allowed to use my information in this way?

The Department can contact customers for research purposes once other requirements in the Data Protection Acts are met. W5 are contracted agents of the Statistics Unit of the Department for this survey. This means they’re just acting on behalf of the Department under a contract which ensures complete confidentiality. By law, your answers are totally private and confidential – they can’t affect any current or future claim you might have with the Department in any way. 

For more information, please contact CustomerSatisfactionSurvey2017@welfare.ie or see:
www.welfare.ie/en/surveys
https://www.dataprotection.ie/docs/Contacting-Customers/1248.htm
https://www.dataprotection.ie/docs/Case-Study-10-03-Department-of-Social-and-Family-Affairs/109.htm

Last modified:21/09/2017