The department has a broad ranging and comprehensive control strategy, which aims to keep fraud and abuse to a minimum. Our emphasis is to minimise risks of fraud and eliminate incorrect payments. In the control and delivery of services, the objective is to ensure that the department pays the right person the right amount at the right time.
There is no contradiction between exercising fraud control and delivering good customer service. Everyone involved in the administration of the various social welfare schemes is aware of the need to implement appropriate controls at every stage of the process.
The control process is an integral part of our day-to-day operations.
There should be a high level of control awareness on the part of customers, in that they should know that:
Measures delivered across the department ensure that four objectives are achieved:
Control activity is resource intensive. The department is continuing to improve and utilise more innovative approaches to prevent and detect fraud nevertheless this work is and will remain human resource intensive.