Access Officers under the Disability Act 2005


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The Department of Social Protection has appointed Access Officers in accordance with section 26(2) of the Disability Act 2005. Access Officers are responsible for providing or arranging for, and co-ordinating assistance and guidance, to persons with disabilities accessing services provided by the offices and generally to act as a point of contact for people with disabilities wishing to access such services.

The contact details are as follows:

Procedures for dealing with Complaints under Section 38 of the Disability Act, 2005


 

Áras Mhic Dhiarmada
Address Area Included Contact Information:
Social Welfare Services
Áras Mhic Dhiarmada
Store Street
Dublin 1.
  • Office of the Minister
  • Office of the Secretary General
  • Budget and Finance
  • Occupational Injuries Benefit
  • Medical Care
  • Illness Benefit
  • Press Office
  • EU/International Policy
  • Policy and Planning Unit
  • Facilities Management Unit
  • Family Affairs Unit
  • Personnel
Karen Usher
Telephone: (01) 7043791
Fax: (01) 7043070
Liam Walsh
Telephone: (01) 7043840

 

 

 

Oisin House
Address: Area Included: Contact Information:
Social Welfare Services
Oisin House
Pearse Street,
Dublin 2.
  • Scope (Insurability of Employment)
  • PRSI Refunds
  • Service Modernisation
  • Central Services
  • Corporate Management Services
  • Central Support Unit (Dublin South)
  • Medical Review and Assessment Section
Michael Murphy
Telephone: (01) 6732494
Fax: (01) 6732018

 

 

Social Welfare Appeals Office
Address: Area Included: Contact Information:
Social Welfare Appeals Office
D'Olier House
Dublin 2
Appeals
Bernie McCormick
Telephone: (01) 6732846
Fax: (01) 6718391

 

 

Gandon House
Address: Area Included: Contact Information:
Social Welfare Services
Gandon House
Amiens Street
Dublin 1
  • Regional Director's Office
  • Respite Care Grant
  • Information Systems
John Mangan
Telephone: (01) 7043369
Fax: (01) 7043217

 

 

General Register Office
Address: Area Included: Contact Information:
General Register Office
Government Offices
Convent Road
Roscommon
 
Joe Quinn, HEO
CRCS Development & Support Section,
General Register Office,
Government Buildings,
Convent Road,
Roscommon.
Telephone: (090) 6632918
Fax: (090) 6632999

 

 

Sligo
Address Area Included Contact Information:
Social Welfare Services,
College Road,
Sligo
  • State Pensions
  • Blind Pension
  • One-Parent Family Payment
  • Widow's or Widower's Pensions
  • Widowed Parent Grant
  • Guardian's Payments
  • Supplementary Welfare Allowance
  • Free Travel
  • Household Benefits
  • Project Office
  • Internal Audit
  • Bereavement Grant
Patricia Conlon
Telephone: (071) 9148490
Fax: (071) 9148314 

 

 

Information Services
Address: Area Included: Contact Information:
Information Services
Social Welfare Services
College Road
Sligo

Information Services with responsibility for access to the provision of information throughout the Department including:

  • Alternative formats Braille, Audio, etc
  • Sign Language
  • Printed & Electronic material
  • Advertising
Deirdre McAndrew
Telephone: (071) 9148347 

 

 

Letterkenny
Address: Area Included: Contact Information:
Social Welfare Services
St Oliver Plunkett Rd
Letterkenny
Co Donegal
  • Child Benefit
  • Treatment Benefit: Dental/Optical/Hearing Aids
  • Adoptive Benefit
Roy Baldrick
Telephone: (074) 9164512
Fax: (074) 9125614

 

 

Buncrana
Address: Area Included: Contact Information:
Social Welfare Services
Inner Relief Road
Ardarvan
Buncrana
  • Client Eligibility Services
  • Maternity Benefit
  • Health and Safety Benefit
Andrew Grier
Telephone: (074) 9342439 
Fax: (074) 9364542 

 

 

Carrick-on-Shannon
Address: Area Included: Contact Information:
Social Welfare Services
Shannon Lodge
Carrick-on-Shannon
  • Client Identity Services
  • Decisions Advisory Office/Freedom of Information
  • Employment Support Services
  • Maintenance Recovery Unit
  • Back to Work Allowance
  • Back to Education Allowance
Mairin Haran
Telephone: (071) 9672684 
Fax: (071) 9672555 

 

 

Longford
Address: Area Included: Contact Information:
Social Welfare Services,
Ballinalee Road,
Longford
  • Invalidity Pension
  • Disablement Benefit
  • Carer's Allowance
  • Carer's Benefit
  • Bereavement Grant
  • Family Income Supplement
  • Rent Allowance De-Control
  • Disability Allowance
Fergus Darcy
Telephone: (043) 3340041 
Fax: (043) 3340022 

 

Inquiry Officers under the Disability Act 2005

The Department of Social Protection has appointed Inquiry Officers to investigate complaints made under section 38 of the Disability Act.

The Inquiry Officers will carry out investigations in private and will produce a report which will say

  • if your complaint is valid
  • whether there has been a failure by the Department of Social Protection concerning your complaint

Where a failure has happened, it will outline the steps to be taken to ensure future compliance. This report will be made available to the Secretary General of the Department and to the person who makes the complaint.

Procedures for dealing with Complaints under Section 38 of the Disability Act, 2005

A complaint may be made against the Department if it does not comply with the provisions of Sections 25, 26, 27 and 28 of the Disability Act, 2005. These Sections of the Act relate to access by persons with disabilities to:

  • the Department's public buildings;
  • the Department's schemes and services;
  • services supplied to the Department; or
  • information.

In accordance with Section 39 (2) of the Disability Act, 2005 ( see Note 1 below) the following are the procedures for making and investigating such complaints.

Making a complaint

1. A complaint may be made by a person, or through his or her:

  • spouse/partner, parent or relative;
  • guardian or a person acting in loco parentis to that person;
  • legal representative;
  • personal advocate, assigned by the Citizens Information Board to represent that person;

or by another person advocating on behalf of that person with his or her consent.

2. A complaint must be made in writing, which can include fax or e-mail, and should provide all contact details, including the Personal Public Service Number if available, for the person making the complaint.

3. The complaint should state that it is a complaint under Section 38 of the Disability Act 2005 and should, in so far as is possible, set out as clearly as possible the grounds for the complaint regarding the failure of the Department to provide access to its schemes and services.

4. The complaint must be made to:

 

The Secretary General,
Department of Social Protection,
Áras Mhic Dhiarmada,
Store Street,
Dublin 1.

 

 

The relevant fax and e-mail details are as follows:
Fax: (01) 7043721

 

5. Following the receipt of a complaint, the Secretary General will refer the matter to an Inquiry Officer ( see Note 2 below) and will advise the person making the complaint accordingly.

Investigating a complaint

6. On receipt of the complaint, referred by the Secretary General, the Inquiry Officer will acknowledge receipt to the person who made the complaint.

7. The Inquiry Officer will examine the complaint to establish if it relates to an alleged failure by the Department to comply with Sections 25, 26, 27 and 28 of the Disability Act, 2005.

8. Where the Inquiry Officer considers that the complaint is frivolous or vexatious, he or she will notify the Secretary General and the person who made the complaint to that effect. Otherwise he or she will investigate the complaint.

9. The Inquiry Officer may request further information/details from the person who made the complaint and may require that such information/details be furnished within a specified time.

10. The Inquiry Officer may consult with all parties that he or she considers appropriate regarding the matter.

11. In the course of the investigation the Inquiry Officer may undertake interviews with such persons which he or she considers appropriate, including the person who made the complaint, to elicit information.

12. The Inquiry Officer will maintain a written record of his or her investigation.

13. The Inquiry Officer will prepare a written report of the results of the investigation setting out his or her findings together with a determination in relation to:

  • whether there has been a failure by the Department to comply with the relevant provision of the Disability Act; and
  • if such a determination indicates that there has been such a failure, the steps required to be taken by the Department to comply with the relevant provision(s) of the Act.

14. The Inquiry Officer will furnish a copy of his or her report to the person who made the complaint and to the Secretary General.

15. The furnishing of the report to the person who made the complaint and to the Secretary General concludes the investigation of the complaint.

Note 1:
Section 39 (2) provides that the head of a public body shall draw up procedures in relation to the making and investigation of complaints and such other matters relating to complaints as he or she considers appropriate and shall cause the procedures to be published.

Note 2:
The Secretary General, as head of the Department, has, in accordance with the provisions of Section 39 (1) of the Disability Act, 2005, appointed Inquiry Officers to investigate complaints made under Section 38 of the Disability Act. An Inquiry Officer shall be independent in the performance of his or her functions. An investigation by an Inquiry Officer shall be conducted in private.

Last modified:05/07/2013