Q1. I am receiving the Gas Allowance on my bill, how will this change affect me?
A. Previously a winter and summer rate was applied as a credit on your bill. From 1 January 2013 a new standard rate of ï¿½35.00 credit will be applied each month.
Q2. Does this change affect my carry-forward of unused credit?
A. The Department of Social Protection will be exploring the options in this regard. We want to ensure that customers are dealt with in the most equitable way possible.
Q3. I am receiving ï¿½37.60 cash payment per month, how will this affect me?
A. The Gas Allowance has been adjusted from ï¿½ 37.60 per month to ï¿½35.00 per month. This will continue to be paid the first Tuesday of the month into your bank or post office account. The new rate comes into effect from 1 January 2013.
Q4. Does this change affect my choice of service provider?
No, this change does not affect your choice of service provider, you are open to choosing the supplier who can best meet your full energy needs. Customers are advised to shop around for the best value from gas suppliers. The Commission for Energy Regulation "energycustomers.ie
" website has information on how to switch supplier.