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  1. I am receiving the Electricity Allowance as units on my bill every 2 months, how will this change affect me?
  2. Does this change affect my carry-forward of unused units of electricity?
  3. I am receiving the Electricity Allowance as a cash payment per month, how will this change affect me?
  4. Does this change affect my choice of service provider?

 
 

Q1. I am receiving the Electricity Allowance as units on my bill every 2 months, how will this change affect me?

A. The Electricity Allowance has been adjusted from a unit based allowance to a cash credit each month effective from 1 January 2013. This change will be automatically applied to your bill. This will be reflected as �35.00 per month credit.

 

Q2. Does this change affect my carry-forward of unused units of electricity?

A. The Department of Social Protection will be exploring the options with suppliers in this regard. We want to ensure that customers are dealt with in the most equitable way possible.

 

Q3. I am receiving the Electricity Allowance as a cash payment per month, how will this change affect me?

A. The Electricity Allowance has been adjusted from a unit rate equivalent of �39.40 per month to a cash credit of �35.00 per month. This will continue to be paid the first Tuesday of the month into your bank or post office account. The new rate comes into effect from 1 January 2013.

 

Q4. Does this change affect my choice of service provider?

A. No, this change does not affect your choice of service provider; you are open to choosing the supplier who can best meet your full energy needs. Customers are advised to shop around for the best value from electricity suppliers. The Commission for Energy Regulation website  energycustomers.ie  has information on how to switch supplier.

 

Last modified:31/01/2013
 

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