Minister Doherty Launches New Publicity Campaign for MyWelfare.ie


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Minister Doherty Launches New Publicity Campaign for
MyWelfare.ie - the online home of welfare services
 
Monday, 11 February, 2019: The Minister for Employment Affairs and Social Protection, Regina Doherty T.D., today launched a new campaign to promote the benefits of her Department’s online portal for accessing welfare services and schemes called MyWelfare.ie
 
Marking the formal launch of a publicity campaign to increase awareness of MyWelfare.ie, Minister Doherty said:
 
I am delighted to launch a new campaign to promote the benefits of MyWelfare.ie today, the home of welfare services – a platform which is safe, secure and accessible anytime, anywhere and on all devices. We have continued to develop the variety of services online and, as the platform has evolved, it has moved towards facilitating services such as making appointments and applying for welfare supports and schemes, to updating personal details and ordering statements”.
 
As part of the Department’s modernisation programme and the public service reform plan, and in response to demands from people, the Department has moved more and more into the delivery of its services online.  Accordingly, to enable people to access personalised online welfare services, the Department built a secure, online website called MyWelfare.ie, which is accessed via the MyGovID portal. MyGovID is an integral safe and secure enabler to provide individuals with access to a wide range of online Government services. 
 
Minister Doherty said:
“This is Public Service at its best, where we provide convenient and easy access to services so that they can be delivered efficiently and quickly. I strongly believe that our services should be built around user needs and in a way they can understand and relate to, down to things like the language we use. I am particularly pleased to see how user feedback has influenced and improved the evolution of our platform.”
 
The first service to go live on MyWelfare.ie was the facility for customers to make appointments for a Personal Public Service Number (PPSN) or a Public Services Card (PSC).  This popular service, which allows people to select a specific time and a place that best suits them for their appointment has already facilitated over 570,000 people.
 
People wishing to access a payment or contribution statement may also do so online with in excess of 80,000 requests facilitated to date via MyWelfare.ie.
 
A range of welfare services may now be applied for online including, Maternity Benefit, Paternity Benefit, Child Benefit, PRSI refunds and Jobseekers payments. The most recent service to be added is the online T12 Pension Recalculation service launched in January 2019 and over 3,500 customers have already submitted requests.
 
In response to commitments in both the National Disability Inclusion Strategy and the Make Work Pay Report, MyWelfare.ie now hosts a Benefit of Work Estimator for people on Disability and Illness Payments. A further estimator was added last year for people on Jobseeker and One Parent Family payments. Both estimators, which are anonymous services, show how an increase in income from employment may affect their payments and what additional in-work supports they may receive.
 
Minister Doherty emphasised:
“I would strongly encourage people to visit MyWelfare.ie and explore the range of services that are now available. Simple but important services like changing your address that traditionally involved a visit to an office or a letter can now be completed online. The site is a simple, easy to use one-stop-shop for many of our services.”
 
The Digital Services Channel Strategy which sets out the Department’s objectives and the principles that guide how online services are developed can be accessed here (Digital Services Channel Strategy).
 
 
ENDS
Department of Employment Affairs and Social Protection
 
Press Office Contact Details
T: 01 704 3082
Twitter: @welfare_ie
 
mywelfare_ie4.jpg

 
 
 
Note for Editors
 
Samples of the posters to be used in the publicity campaign are attached.
 
Usage of MyWelfare.ie services
 
 
All time
Data 31st up to  January 2019
1st January 2019 to 31st January 2019
Online Appointment
 
 
Create Irish Language PPSN/PSC Appointment
3,367
94
Cancel a PPSN/PSC Appointment
68,934
2,789
Amend a PPSN/PSC Appointment
45,598
1,852
Create Sign Language PPSN/PSC Appointment
4,425
143
Create a PPSN/PSC Appointment
573,561
22,225
Scheme Maintenance
 
 
Create Close Claim Request
10,750
606
Create Holiday Request
6,064
158
MAT PAT Payment Method Change
182
3
Scheme Application
 
 
Child Benefit Application
5,213
500
Jobseeker Application
6,215
645
Maternity Benefit Application
3,623
245
Paternity Benefit Application
18,261
1,087
My Details
 
 
Change of Address
10,037
870
Change Language Request
290
0
Statement
 
 
Contribution History Statement - Level 0
25,044
2,371
Contribution History Statement - Level 2
33,027
2,255
Payment Statement Request
24,225
2,263
Jobseeker Certification
 
 
Notification to Certify Online
3,398
347
Declaration Submitted
3,076
317
Activation
 
 
My Work And Skills
892
67
Apply For
 
 
PRSI Refund
828
63
Pension T12 Recalculation
2,236
2,235
 
 
*Can be accessed with basic MyGovID account, all other services require a verified account
 
MyWelfare Services in order of go live date:
Go Live Date
MyWelfare Service
July 2015
Make Appointment to get Personal Public Service PPS Number
July 2015
Make Appointment to get your Public Services Card PSC
Jan 2016
Close your Jobseekers Benefit Claim
Jan 2016
Request a Jobseeker's Holiday
Feb 2016
Apply for Jobseeker's Payment (Pilot Only)
Feb 2016
Request Payment Statement
May 2016
Submit Work and Skills Details
Sept 2016
Apply for Maternity Benefit
Sept 2016
Apply for Paternity Benefit
Sept 2016
Apply for Child Benefit invited service only
June 2017
Apply for PRSI refund
July 2017
Request a Contribution Statement
July 2017
Update/Change address
Nov 2017
Check Treatment Benefit eligibility
Feb 2018
Jobseeker Certification (Pilot only)
May 2018
Benefit of work calculator Disabilities/Illness payments
Nov 2018
Benefit of work calculator Jobseeker/One Parent Family Payments
Jan 2019
Pension Recalculation service (for those awarded pension after 2012)
 
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Last modified:11/02/2019