Electricity Allowance Changes Budget 2013 - Frequently Asked Questions


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  1. I am receiving the Electricity Allowance as units on my bill every 2 months, how will this change affect me?
  2. Does this change affect my carry-forward of unused units of electricity?
  3. Under the new cash credit allowance of €35 what happens to any un-used credit?
  4. I am receiving the Electricity Allowance as a cash payment per month, how will this change affect me?
  5. Does this change affect my choice of service provider?
  6. What if I have difficulty in paying these bills?

 
 

Q1. I am receiving the Electricity Allowance as units on my bill every 2 months, how will this change affect me?

A. The Electricity Allowance has been adjusted from a unit based allowance to a cash credit each month effective from 1 January 2013. This change will be automatically applied to your bill. This will be reflected as €35.00 per month credit.

 

Q2. Does this change affect my carry-forward of unused units of electricity?

A. In order to facilitate the transition to a cash credit structure, customers who had unused units on their last bill in 2012 can continue to use these units until the 30th of September 2013. These units can be accessed after the new monthly allowance of €35 has been utilised.

 

Q3. Under the new cash credit allowance of €35 what happens to any un-used credit?

From January 1st 2013, any new unused cash credit can be carried forward without restriction and can be drawn down by the customer at any stage, including if you wish to switch to a different energy provider.

 

Q4. I am receiving the Electricity Allowance as a cash payment per month, how will this change affect me?

A. The Electricity Allowance has been adjusted from a unit rate equivalent of €39.40 per month to a cash credit of €35.00 per month. This will continue to be paid the first Tuesday of the month into your bank or post office account. The new rate comes into effect from 1 January 2013.

 

Q5. Does this change affect my choice of service provider?

A. No, this change does not affect your choice of service provider; you are open to choosing the supplier who can best meet your full energy needs. Customers are advised to shop around for the best value from electricity suppliers. The Commission for Energy Regulation website  energycustomers.ie  has information on how to switch supplier.  

 

Q6. What if I have difficulty in paying these bills?

Customers should regularly check with other electricity and gas suppliers and recommended websites to ensure that they are getting best value for their individual needs.  The website of the Commission for Energy Regulation www.energycustomers.ie has information on how to switch electricity/gas supplier.  In the event that a customer is having difficulty with payment of their bill they should contact their energy provider as soon as possible to discuss available options.

Last modified:05/03/2013
 

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