When your appeal is registered in the Appeals Office, you will receive an acknowledgement. Your appeal must then be sent to the Department for comment. The Deciding Officer or Designated Officer may change the decision in your favour at this stage because of new evidence you have provided. If the decision is not changed, your appeal will be returned to the Appeals Office for consideration by an Appeals Officer.
The Appeals Officer will make a decision based on the evidence available and taking account of the scheme qualifying conditions which are set out in legislation. This may be done on the basis of the written evidence only or you may be invited to attend an oral hearing. If you request an oral hearing it will always be granted, unless it is clear that there is nothing to be gained from such a hearing.