Customer Updates

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Monday 25th June
Issue with Letters for Back to School Clothing and Footwear Allowance
The Department is currently writing to over 100,000 families advising them that the Back to School Clothing and Footwear Allowance will be paid to them automatically during the week ending 13 July. 
The Department is aware that the letters received by some families have advised an amount less than they are entitled to. 
The Department is taking immediate measures to fix this problem and assures customers that the correct payments will be made to them.
The Department has identified approximately 6,000 customers affected by this problem. The customers affected will be contacted by the Department over the coming weeks to confirm the correct payment. There is no need for affected customers to do anything at this time.
The Department sincerely apologises to the customers affected and is working to resolve this issue as quickly as possible.

June Bank Holiday Arrangements
​28 May 2018 Office Opening Hours

All of the Department's Offices will be closed on Bank Holiday Monday, 4th June 2018
Note: All Post Offices will also be closed on Bank Holiday Monday, 4th June 2018
Signing Arrangements for Jobseeker's Customers

Signing will be excused for any customers due to sign on Monday 4th June only. Normal signing arrangements will apply for the rest of the week. .
Payment Arrangements

EIT – Payment via the Post Office
Payments due on Monday, 4th June may be collected from Saturday 2nd June (please note that your Post Office may close at lunch-time on Saturday 2nd June and not reopen until Tuesday 5th June).
Payment directly to an account in a financial institution - (Electronic Fund Transfer (EFT)
Payments due on Monday 4th June will be paid on Friday 1st June 2018.
EFT payments for Casual Jobseekers, due to be paid on Tuesday 5th June will be paid on Wednesday 6th June.


Payment Update - March 5th @ 12pm

The Department wishes to confirm that all social welfare payments will issue as per usual this week. A small number of customers paid by cheque may experience a delay in payments where areas remain inaccessible. If affected, customers are reminded that their local Intreo centre or DEASP office can provide advice and assistance. See local office contact numbers

5pm All Offices in All Counties to re-open Monday 5th of March

In line with NECG advice it is our intention that all offices will reopen tomorrow (Monday 5th March 2018).

Customers and Staff should exercise due caution on routes where care is required.

We would like to extend our thanks to everyone for your commitment and patience in recent days particularly those who provided essential and emergency services.

Latest NECG update at

8am Community Welfare Services Update

A nationwide list of Community Welfare Services available until 2 pm today for advice and information can be found here:

7.45am All Offices in all counties to remain closed

Weather conditions have been reviewed this morning.

Taking account of the latest Met Eireann forecasts and road network conditions, it has been decided that all offices in all counties are to remain closed today, 2nd March 2018.

This decision has been taken in the interests of the safety of our customers and staff. The Department regrets and apologises for the inconvenience caused to customers.

It is intended that offices will re-open as normal on Monday 5th March.

11.15pm Further Information on office Openings in Galway, Mayo, Sligo, Leitrim, Roscommon, Cavan, Monaghan and Donegal Tomorrow

Based on the most recent Met Eireann updates, it remains our intention to open offices tomorrow in Galway, Mayo, Sligo, Leitrim, Roscommon, Cavan, Monaghan and Donegal where it is feasible to do so.

This is to ensure that customers who need to access our services, in particular the Community Welfare Services, can do so, in those areas where it is safe to do so.

The safety of our staff is also paramount. We will therefore be reassessing the situation at 7.30am tomorrow morning and will issue another notice before 8.00am to confirm arrangements.

All staff and customers should check on and the @welfare_ie twitter account for latest updates before travelling.

5.30pm DEASP Offices in Galway, Mayo, Sligo, Leitrim, Roscommon, Cavan, Monaghan and Donegal to Open Tomorrow (Friday 2nd March)

Met Eireann recently changed the “Status Red” weather warning for Connacht (Galway, Mayo, Sligo, Leitrim, Roscommon) Cavan, Monaghan and Donegal. See . The “Status Red” weather warning that is in place for these counties is now due to expire at 6am tomorrow morning.

That means that all offices in these counties will open for business as usual tomorrow.

Department offices in all other counties will remain closed. Should weather warnings change between now and tomorrow morning, a further update will be issued to all customer and staff before 8am in the morning.

Customer Update - Severe Weather March 1st @ 11.30am

Nationwide list of Community Welfare Services available until 2 pm today for advice and information can be found here:

Customer Update - Severe Weather March 1st @ 9.00am

All DEASP events including jobs fairs planned for today/tomorrow are cancelled. No office will open or event go ahead where a status red warning is in place. @JobsIreland @DonegalETB  @EURESIreland Information re rescheduling to follow next week. @emergencyIE 

Customer Update - Severe Weather Feb 28th @ 11.30pm

All our offices in ALL counties will be closed tomorrow and will remain closed where a Status Red Weather Warning is in place Met @MetEireann. All customer appointments are cancelled for this week. No staff or customers are to travel tomorrow.

Customer Update - Severe Weather Feb 28th @ 9.00pm

We are aware that some customer who receive social welfare payments by cheque may not receive their payment as usual this week due to the severe weather. The Department is working to put arrangements in place to ensure that customers with an immediate financial need will have access to Community Welfare Services tomorrow.

Available, Community welfare clinics and emergency community welfare contacts will be posted on our site tomorrow morning.

3pm Make Work Pay consultation event

The Make Work Pay consultation event, scheduled for Limerick next Tuesday 6th March, has been postponed to a later date, because of the adverse weather conditions. See

1.55pm Fuel Allowance Payment

Minister Doherty announces a double fuel allowance payment for this week. Please click here for more details.

1.15pm Early availability of Social Welfare Payments

The Department has made arrangements with An Post and the Banks to provide Friday payments earlier than usual for customers who may need to collect their payment earlier in areas impacted by the severe weather. Please click here for more details.

1pm Intreo Careers Fair

In view of the weather conditions forecast for this week, and advices of the National Emergency Co-ordination Group, it has been decided to postpone the Intreo Careers Fair which was due to take place on Friday, 2nd March.

12.30pm Office Closures

Due to the Status Red warning in place today all offices in the Dublin, Northeast, East, Southeast and Midlands regions will close today at 2.30pm.

This is to ensure staff can get home safely and to avoid customers making unnecessary journeys.

All offices in Munster and Leinster will be closed tomorrow and Friday as there is a status red weather alert in operation.

Where a "Status Red" weather warning is issued to other counties or regions, offices in these areas will also close. Details of any further closures will be published on and on Twitter @welfare_ie

All Customer Appointments at all offices are cancelled for the remainder of the week and will be rescheduled thereafter. As usual, we ask customers to await contact from the Department.

Customer payments will not be affected by these measures.

Customer Update - Severe Weather Feb 28th @ 12pm

All customer appointments at all our offices are cancelled for the rest of the week. No payments will be affected.

11.06am Signing at Balbriggan Intreo Office

Jobseekers customers who are due to sign at Balbriggan Office need not attend for signing tomorrow 01/03/18. Please note customers should attend at the same time as stated on their letter on 08/03/2018. Customers are not required to attend for appointments for new claims, Public Services Cards, SWI & Group Engagements if it is difficult to do so, appointments will be rescheduled

10.05am Signing at Blanchardstown Intreo Office

Jobseekers claimants who are due to sign at Blanchardstown Office need not attend for signing today. New Claims appointments & Group Engagements appointments have all been rescheduled and the customers have been contacted.

10am Fuel Allowance

Minister Regina Doherty confirms a double fuel allowance payment. More details to follow.

9.56am Community Welfare Services - North Cumberland street

Due to the severe weather forecast we will be operating an all day service in the Homeless Men’s Unit. This service will operate by appointment only and appointments can be made on the Freephone number 1800 724 724 with first appointments being made available from 10am. Our CWO services in the Homeless Families and New Communities Units in Gardiner Street will operate as normal with clinic times 09:30 - 11:30 and 2:00pm to 4:00pm.

9.50am Medical Assessment Appointments

All Medical Assessment Clinics through out the country will be closed today and for the rest of this week. Alternative dates will be re-scheduled for customers.

9.30am Signing at Nutgrove Intreo Office

Jobseekers claimants who are due to sign at Nutgrove Intreo Office need not attend for signing today.
Next signing date will be recorded on their payment receipt next week.

Customer Update - Severe Weather Feb 28th @ 8am

We will be issuing an update later in the morning post the @emergencyIE meeting and when we have gathered updates from our office network.


Customer Update - Severe Weather Feb 27th @ 3.30pm

For the attention of customers in receipt of Casual Jobseeker's Allowance / Benefit:

Due to potentially adverse weather conditions; customers with a Casual Jobseekers claim are requested to forward their casual dockets for weekending 27th February (JA) & 28th February (JB) to their local Intreo Centre/Branch Office as soon as possible for processing.

Customer Update - Severe Weather Feb 27th @ 2pm

Fuel Costs- Severe Weather
There are a number of supports available from the Department of Employment Affairs and Social Protection to support householders who are not in a position to meet their heating costs in view of the current weather conditions.

Fuel Allowance Scheme
This is a payment under the National Fuel Scheme to help with the cost of heating your home during the winter months. It is paid to people who are dependent on long-term social welfare payments and who are unable to provide for their own heating needs. Over 338,000 households benefit from this allowance at a cost in excess of €200 million for the current fuel season. For the first time, customers can opt to be paid their Fuel Allowance payment of €607.50 paid in 2 lump sums as opposed to a weekly allowance. The first lump sum of €292.50 was paid at the start of the fuel season last October and the second €315 was paid in January (including an additional week’s payment which was added to the fuel season in Budget 2018).  This allows people to buy fuel in bulk and potentially avail of special offers or discounts.  Over 58,000 people have opted to receive fuel allowance by way of lump sum. Alternatively, this allowance continues to be available to be paid at the weekly rate of €22.50 for 27 weeks.

Exceptional Needs Payments & Urgent Needs Payments  
The Department may also provide assistance to households under the Exceptional Needs Payments (ENP) and Urgent Needs Payments (UNP) schemes. These schemes are available to assist households with meeting expenditure which a person could not reasonably be expected to meet out of their weekly income.   The ENP payment is subject to a means assessment and payments are made at the discretion of the officers administering the scheme, considering all the circumstances.  The Department may make an Urgent Needs Payment to a person who may not normally qualify for social welfare support but who have an urgent need which they cannot meet from their own resources at this time.  Any person who requires support under these schemes should contact the Department’s Community Welfare Service at their local Intreo centre who may be able to offer assistance. The Department’s officials will examine applications on a case by case basis, taking into account the exceptional weather conditions.

Customer Update – Severe Weather Feb 27th @1.30pm

In the context of the severe weather conditions expected this week, customers are advised to check this website and the Departments Twitter account (@welfare_ie) for important updates and information.
The Department will be providing regular updates through these channels.

Other important and useful sources of information include Met Eireann for weather forecasts and updates, as well as the Winter Ready site which is also a useful resource for information on weather/winter preparedness.

The Department of Employment Affairs and Social Protection is part of the National Emergency Co-ordination Group who plan the national response to severe weather and emergency events. This group are part of the Office of Emergency Planning. You can keep up to date with their work on Twitter at the Office of Emergency Planning (@emergencyIE).

Last modified:13/07/2018