Statement of Strategy 2011 - 2014


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Our Mission Statement: ‘To promote active participation in society through the provision of income supports, employment services and other services’.

In this Statement of Strategy the Department’s overall objective is for the transformation of the Department into an integrated, activation focused service provider which puts our clients at the centre of all our operations. 

 

Foreword from the Minister

This Statement of Strategy provides a transformational framework for the business and actions of my Department over the next three years. The Department is going through a period of rapid and deep structural change which will result in an organisation which is clearly and closely focused on addressing the needs of our clients in a way that will promote a working culture and active and sustained participation in society.

In co-operation with a range of other Departments and Agencies, we are actively engaged in supporting people of working age to avail of opportunities to get back to work, education or training, to help them provide for themselves and their families and participate in society. Central to this is the ongoing transfer of functions from the Community Welfare Services and FÁS into the Department, leading to a more focused and integrated activation service on a case management basis for our clients. A ‘social contract’ will be created, between the person applying for a payment and the State, which will set out the rights and responsibilities of each party. Under this agreement, the individual must commit to engage with the employment advice, placement and training referral services provided by the Department.

The work of the Department impacts on almost everyone in the State. The staff administer over 70 different schemes and services with over 2.1 million people benefiting from weekly payments and over 600,000 families receiving child benefit in respect of 1.2 million children each month. Given the importance and scale of our business it is essential that the programme of work for the next three years will achieve the desired objectives and is fully reflective of Government policy.

I look forward to working with the staff of the Department to ensure that together we build on what has already been accomplished and to achieve our mission of promoting active participation in society through the provision of income supports, employment services and other services.

Joan Burton T.D.
Minister for Social Protection

Preface from the Secretary General

The Department of Social Protection’s eighth Statement of Strategy sets out the mission, high-level objectives and key actions which we will pursue in delivering the policies and priorities as set down by the Minister and the Government.

Over the next three years the Department will undergo fundamental organisational and structural change unlike any before in its history. Services, processes and staff from a range of organisations are coming together to form a new entity that will be greater than the sum of its individual parts in providing a transformed model of services to our clients. This will involve changes for staff at all levels, in all areas and will require all of the flexibility, adaptability and agility that has traditionally been the fundamental strength of the Department.

This statement of strategy sets out the framework we will be using in transforming the Department into an integrated, activation focused service provider which puts our clients at the centre of all our operations. At all times we will continue to deliver our policies and services efficiently and effectively and to the highest standards.

I look forward to working with the Minister, Joan Burton T.D., the staff of the Department and other stakeholders in transforming the Department to meet the challenges that face us over the next three years.

Níamh O’Donoghue
Secretary General

Last modified:23/03/2012
 

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