Delays in processing Domiciliary Care Allowance


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Domiciliary Care Allowance section are currently experiencing delays with claim processing, which are taking longer than our 15 week processing target, with applications currently taking up to 17 weeks to be finalised. Applications received in late June 2017 are being processed at this time.

The Department apologies for the inconvenience caused due to these delays and assures you that we are doing all we can to decide applications as soon as possible.
 
This situation has arisen due to a continuing increase in the volume of applications received and the impact of legal challenges which require the deciding officer to provide more detailed decisions.
 
Corrective actions have been taken, including the allocation of additional staff and it is hoped to get the claim processing times back to target levels shortly. Our call centre is back in operation from today.
Last modified:24/10/2017