Personal Public Service Number-Register of Users

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If you have a query regarding your PPS (Personal Public Service) Number please contact: 

Client Identity Services,
Department of Social Protection,
Social Welfare Services,
Shannon Lodge,
County Leitrim

Telephone: Contact the helpdesk at Lo Call 1890 927 999 (from the Republic of Ireland) or +353 1 7043281 (from Northern Ireland or overseas) and select option 2.       The helpdesk opening hours are 9.15am-1pm and 2pm-5pm.

 Online:  You can e-mail your query to or complete our online enquiry form : Client Identity Services Online Enquiry Form

Client Identity Services (CIS), a Section in the Department of Social Protection manages the issue and use of the PPS Number. CIS is committed to protecting and facilitating the use of the PPS Number in accordance with the law. This Register of Users of the PPS Number has been prepared and published to promote transparency regarding the ongoing use and future development of the PPS Number as a unique identifier for public services.

The legislation governing the allocation and use of the PPS Number is contained in the Social Welfare Consolidation Act 2005, the Social Welfare and Pensions Act 2007 and the Social Welfare and Pensions Act 2010. Only Specified Bodies named in the above Social Welfare Acts can use the PPS Number.

The Department is writing to each of the Specified Bodies asking five questions:

  1. If they use the PPS Number at present?
  2. For what purpose(s)?
  3. If they exchange the PPS Number with any external body? If so the name of the relevant bodies and the purpose(s) of the exchange.
  4. Their future plans for the use of the PPS Number?
  5. There are Eight Rules  of Data Protection which govern the processing of personal data set out as follows: -        
      • Obtain and process the information fairly;
      • Keep it only for one or more specified, explicit and lawful purposes;
      • Process it only in ways compatible with the purposes for which it was given to you initially;
      • Keep it safe and secure;
      • Keep it accurate, complete and up-to-date;
      • Ensure that it is adequate, relevant and not excessive;
      • Retain it no longer than is necessary for the specified purpose or purposes;
      • Give a copy of his/her personal data to an individual, on request.

Have you measures in place to ensure that the Public Service Identity data you hold /collect, whether held in electronic or written format, is secure and that it is accessible and  processed , only in connection with the purpose for which it has been provided?

The responses received from the Specified Bodies to date are listed below. Readers should note that this Register is in the course of being updated and is not therefore complete. Further replies are being added on a regular basis.

Any queries regarding the register of users may be addressed to:

Irene Hickey,
Client Identity Services - Compliance,
Department of Social Protection,
Shannon Lodge,
Dublin Road,
Co. Leitrim.

Ph: (071) 9672579


Bodies authorised to use the Personal Public Service Number
under Social Welfare law* 

* Please click on the links above to view the full listing under each heading

Last modified:20/10/2014

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