Payment Delays


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The Department has been contacted by a number of customers stating that their DEASP payments are not in their bank accounts this morning. We have checked our systems, and with our banker, Bank of Ireland, and we have confirmed that all DEASP EFT (bank transfer) payments have been processed as normal and sent without problem to the other banks.

Yesterday, May Day, was a bank holiday for all clearing banks in Europe. As happens with other bank holidays, funds are not sent to customer accounts until after 7am the following day. Affected customers should check with their own bank if payments are not there this morning. If customers continue to experience payment delays after 12 noon, they should contact the Department and we will follow up on their query.

Last modified:02/05/2018