The Department of Social Protection is committed to providing you with a high quality service. However, we recognise that mistakes or delays can occur. If you are not satisfied with our service to you, please let us know. We welcome your views and will deal with your complaint quickly, fairly and in confidence.
If you have a good experience of our service we would like to know. There is space for comments, complaints or suggestions at the end of this leaflet. Knowing where we are going right and wrong will help us improve our service to you.