Operational guidelines describe the processes and procedures that staff in the Department follow when carrying out their work.
You will find the guidelines that are applied in the administration of individual payments and schemes in the relevant area of the site. For example, to see the operational guidelines for Child Benefit, go to Home/Children and Families/Child Benefit.
The operational guidelines for more general areas of the Department's work are available in this area of the site.
Use the left-hand navigation panel to find the operational guideline you require.