Issue with Telephone Support Allowance for some pension customers

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12.30pm - 12th June:

Update on delayed Telephone Support Allowance payments

The technical issue which delayed payment of the new Telephone Support Allowance to approximately 1,200 customers has now been resolved. Payment will issue to all customers this Friday, 15th June, together with arrears for last week. We apologise to all customers affected by this delay.


10am - 7th June:

The Department is aware that approx. 1,200 customers on State Pension (Contributory) have had their new weekly Telephone Support Allowance of €2.50 delayed due to a technical issue. We apologise to customers affected. Delayed payments will issue as soon as possible with arrears. A total of 126,000 customers are eligible to receive the new weekly payment which begins this week.

Last modified:12/06/2018