Illness Benefit- Customer Update


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Wednesday 15 August 4.15pm - Update for Customers regarding some Illness Benefit Payment delay:

We are experiencing further delays in making payments to Illness Benefit customers this week. We are working to resolve these issues as soon as possible. Our sincere apologies for any inconvenience and we thank our customers for their patience and understanding.

Those affected by this delay, who may be in need of urgent financial assistance, are welcome to contact their local Community Welfare Service at their local Intreo Centre.

We will continue to assist and inform customers during this period via Social media - Twitter (@Welfare_ie), our website www.welfare.ie and our staff-operated customer phone-lines.

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Monday 13 August 11.20am - Update for Customers regarding some Illness Benefit Payment delay:

The issue which affected Illness Benefit payments last week has now been resolved. However, some customers will not receive payment into their bank accounts until tomorrow, Tuesday. We wish to sincerely apologise to those affected by this.

Anyone affected by the delay, with an immediate financial need, can contact their local Community Welfare Service for assistance. 

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Friday 10 August 5.00pm - Update for Customers regarding Illness Benefit Payment delay:

Some of our customers experienced delays to some Illness Benefit payments earlier this week. This afternoon we became aware that some customers are still being affected by payment delays.

We want to sincerely  apologise to anyone who did not receive their full payment.  The Department is continuing to work to resolve this issue and our staff will be working over the weekend to rectify the problem and get payments to those affected as early as possible next week. It will likely be Wednesday before affected customers receive their payment. 

Anyone affected by the delay, with an immediate financial need, can contact their local Community Welfare Service for assistance next week.

Again, we sincerely apologise to the customers affected and will work hard to resolve this as quickly as possible

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Friday 10 August 11.00am - Update for Customers regarding new forms and certificates for certification of the Illness & Injury Benefit Schemes:

The Department of Employment Affairs and Social Protection recently introduced a new claim form (called “IB1”) and a new medical certificate (called “MED1”) for certification of the Department’s Illness and Injury Benefit Schemes.

The Department wishes to also confirm that, as before, patients do not need to pay a fee to receive these forms from their doctor, as the Department pays the doctor an agreed fee to provide them.

Should you experience any difficulty in getting a claim form or a medical certificate, we would ask you to notify the Department at 01 704 3000 from 10 to 1:00 and 2:00 to 5:00pm weekdays.

As part of this change the Department took the opportunity to bring payments in line with certification date so some customers may have received an additional payment this week as an adjustment.

Last modified:15/08/2018