How can the Health Service Executive help?


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If the company cannot agree a payment plan with you, it may ask you to contact your local office of the Health Service Executive or it may contact the Health Service Executive for you with your agreement.

If appropriate, the local office of the Health Service Executive may give you an exceptional needs payment. This means neither you nor the local office of the Health Service Executive would need to deal anymore with the company about your difficulties in paying your bill.

If the local office of the Health Service Executive decides you need longer-term support, it will contact the company to say it is helping you and will arrange a plan with the company for you to repay your bill.

As part of this plan, the local office of the Health Service Executive may give you an exceptional needs payment , if appropriate, and the company will agree not to cut off the electricity or gas supply for a certain period.

If necessary, the local office of the Health Service Executive may also refer you to a support service offered by the Health Service Executive or another agency.

Note

An exceptional need does not usually include only arrears on a bill. The local office of the Health Service Executive may only consider making an exceptional needs payment by taking your family situation into account.

 

Last modified:24/09/2008
 

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