The use of the PPS No. allows public services to be more customer centred with less red tape.
It also provides the foundation for the future integration of public services and will improve the delivery of public services by providing more services on-line and over the phone. This is part of the eGovernment policy which is being supported by the Department through the introduction of the Public Services Card.
The future benefits for the citizen will include a fast and secure access to the full range of public services, reduced form filling and better service delivery.