Fuel Allowance - Lump sum payment delays


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Friday 5th  January 2018

Department of Employment Affairs and Social Protection confirms that the Fuel Allowance lump sum payment delay issue has been resolved

The Department of Employment Affairs and Social Protection can confirm that the technical issue which led to a delay with a small number of Fuel Allowance lump sum payments has been resolved.

3000 customers who experienced a delay receiving their lump sum payment this week will receive their second lump sum payments by early next week. Customers who receive their lump sum payments by EFT / bank transfer will receive the second payment in their accounts on Monday 8th January, and Post Office payments will be available for collection on Tuesday 9th January.

The majority of customers who have opted for a lump sum have received their payment as expected this week (commencing 1st January). Of a total 340,000 customers in receipt of Fuel Allowance, 57,000 opted last year to receive their Fuel Allowance payments in two lump sums.

The Department became aware earlier this week of the delay with a number of Fuel Allowance lump sum payments and wishes to sincerely apologise to all the customers affected. The delay was caused by a technical issue which has now been resolved.

In the meantime, as always, any customer who is experiencing financial hardship due to this delay can of course contact the Department’s Community Welfare Service at their local Department Office or Intreo Centre for assistance.

The Department will spend in excess of €200 million on Fuel Allowance for the 2017/2018 fuel season.

Background Info re the Fuel Allowance Lump Sum:

For the first time, in the fuel season of 2017/2018, customers can opt to be paid their Fuel Allowance payment of €607.50 paid in 2 lump sums as opposed to a weekly allowance. The first lump sum of €292.50 was paid at the start of the fuel season in October and the second €315 is being paid now in January (including an additional week’s payment which was added to the fuel season in Budget 2018). 

A study carried out by the Department of Social Protection in 2016 showed that the difference in price for a customer buying between 20 and 25 litres of kerosene was on average, 11% per litre more expensive than for a customer who bought greater quantities e.g. 400 litres while people who were in a position to buy multiple bags of coal could in some instances get them for as much €3 per bag cheaper.

Information on fuel allowance and payment options can be found on the Departments website www.welfare.ie/fuel

ENDS

 

Thursday 4th January 2018

6.00pm

The technical issue which delayed some lump sum fuel payments to our customers has been resolved.

If you receive your payment directly to your bank account your lump sum payment will be paid into your account on Monday next the 8th January. If you receive your payment in the post office it will be available there on Tuesday 9th January.

We apologise again to the customers affected

7.00am

The Department is aware that there is a delay with a number of Fuel Allowance lump sum payments. The majority of customers who have opted for a lump sum will receive their payment as expected this week.

Of a total 340,000 customers in receipt of Fuel Allowance, 57,000 opted last year to receive their Fuel Allowance payments in two lump sums. A total of 3,000 lump sum customers have been affected by the delay to the second lump sum payment. The Department will ensure that payments issue to these 3,000 affected customers early next week.

We sincerely apologise to the customers affected and want to assure them that the issue is being resolved. The delay is caused by a technical issue and upgrading work is currently underway to address this.

Any customer who is experiencing financial hardship due to this delay can contact the Department’s Community Welfare Service at their local Department Office or Intreo Centre.



Wednesday 3rd January 2018

​There is a problem with some payments of the fuel allowance lump sum due for payment this week. This is currently being investigated. 

The schemes affected are as follows:

  • State Pension Contributory                         
  • Widow(er)'s Contributory Pension          
  • Invalidity Pension                                           
  • State Pension Non Contributory                              
  • Disability Allowance                                       
  • National Fuel Scheme 

 Arrangements will be made to pay customers impacted by this issue as soon as possible.

Last modified:05/01/2018