DSS (UK) Liaison - Requests for Information from DSS


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Table of Contents

1. PROCEDURES TO BE FOLLOWED

2. REQUESTS FOR RECORDS

3. FAX MESSAGE

4. SIGNED UNDERTAKING

5. FAX STENCIL


1. PROCEDURES TO BE FOLLOWED

From time to time it is necessary to ask the British Department of Social Security (DSS) for information in relation our customers. The following procedures have been agreed with the DSS to ensure that such requests comply with the provisions of British Data Protection legislation.

2. REQUESTS FOR RECORDS

Requests for details of British Insurance Records should continue to be made by using the form E 301 UK. (The Fax facility should not be used for this purpose).

3. FAX MESSAGE

All other requests for information should be sent by FAX message to the address supplied.

(Detailed procedures omitted from published guidelines under the provisions of Sect 23(1)(a) and (c) of the Freedom of Information Acts 1997 and 2003.)

4. SIGNED UNDERTAKING

A signed undertaking by the enquiring Officer must be included with the fax message which should clearly state that the information is required because :-

  1. fraud is suspected
    or
  2. with the customers written consent *

* Where the request for information is made to the DSS with the customer's written consent it is not necessary to forward a copy of written consent to the DSS. It is sufficient to say that written consent has been obtained and is held by the investigating officer. Such written consent should be retained on the relevant claim papers.

5. FAX STENCIL

(Contents omitted from published guidelines under the provisions of Sect 23(1)(a) and (c) of the Freedom of Information Acts 1997 and 2003.)


Last modified:31/05/2010
 

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