DSFA - Guide to Functions and Records of the Department
This Department has published a Reference Book setting out its structure, functions and organisation. It also gives details of the services it provides, how the public can avail of these services and the categories of information held by the Department.
You can ask to see a copy of this book at any of our local offices, in your local public library or Citizens Information Centre (CIC) or on the internet at http://www.welfare.ie/.
Access to Internal Guidelines & Procedures
All the internal guidelines used in making decisions on entitlement to the various services provided by the Department have been amalgamated and can be accessed on the internet at http://www.welfare.ie/.
If you want guidelines on a particular matter or scheme, you can contact your Social Welfare Local Office, Information Services or the section of the Department dealing with the particular scheme, for a printed copy of the relevant guidelines.