The Back to School Clothing and Footwear Allowance payments to 115,350 families in respect of 205,125 children issued automatically in the week commencing 16th July, with no application form required.
Applications from customers who did not receive an automated payment are being processed by a centralised unit in the Department. 80,009 such applications had been received as of 19th October and SMS acknowledgements have issued to the 90% of customers who requested one. Over 78,995 of these claims have already been processed and those families have received their decision.
The unit is currently processing claims which were received on October 16th. (See
our latest tweets for updates) Payment in respect of these claims will issue on a daily basis, so it is expected that the majority of customers will receive their payment within four weeks of applying.
A phone bank is operating to deal with queries on the schme. The LoCall number is 1890 66 22 44.
The scheme is now closed for 2012 and no further applications will be accepted.
Department of Social Protection
26th October 2012